Frequently Asked Questions
Find answers to the most common questions about Lumi Live,
Velox Plus, and Velox Player for Android TV.
They are TV media players designed for accessing IPTV content from your own IPTV source. The applications provide a TV-friendly interface optimized for large screens and remote-control navigation. Both Lumi Live and Velox Plus are designed for supported Samsung Smart TV and LG Smart TV devices. Lumi Live is the newer and more feature-rich platform, with support for LIVE TV, EPG, Favorites, Search, and supported VOD content where available from the user’s IPTV source. Velox Plus focuses on fast, lightweight IPTV playback, simple navigation, channel browsing, EPG, Favorites, and everyday TV use. The best choice depends on the features you need and the application available for your specific TV model and region. No. Lumi Live, Velox Plus, and Velox Player do not provide, host, sell, or distribute TV channels, movies, series, IPTV subscriptions, or other media content. Users must provide their own legally obtained IPTV source. No. We provide TV player applications only. We do not sell IPTV subscriptions or provide television channel packages. The applications support user-provided M3U IPTV playlists. Depending on the application, platform, and IPTV source, XMLTV / EPG information may also be supported. EPG stands for Electronic Program Guide. When supported by your IPTV provider, EPG can display information such as: The amount of information available depends on the EPG source supplied by your IPTV provider. EPG information is provided by your IPTV provider or XMLTV source. If EPG information is unavailable, incorrectly mapped, or missing for a particular channel, the player cannot generate that information independently. The players support standard compatible IPTV sources, but compatibility with every provider cannot be guaranteed. IPTV providers may use different stream formats, codecs, authentication methods, connection restrictions, or server configurations. If a playlist works in one player but not another, this does not necessarily indicate a problem with the TV application. Yes. The applications are designed for users who already have their own IPTV source. You are responsible for ensuring that you have the legal right to access and use the playlist and media content you add to the application. Yes. Where playlist management is supported, you can replace your existing IPTV source with another compatible playlist. You are responsible for ensuring that the new source is legally obtained and compatible with the application. This depends primarily on your IPTV provider. Some providers allow multiple simultaneous connections, while others allow only one active stream at a time. Our players do not control the number of connections permitted by your IPTV subscription. No traditional TV login with a username and password is required. Supported applications use a device-based activation system, allowing the television to be activated using a code displayed on the screen. When activation is required, the application displays a unique code or Device ID on your television. You can use a phone, tablet, or computer to complete the activation process. Once activated, the television is recognized by its device identity, so you do not need to repeatedly enter login details using the TV remote control. Normally, the Device ID is designed to remain associated with the same television hardware. However, factory resets, operating-system changes, firmware updates, or manufacturer-specific device behavior may affect device identification in some cases. Samsung Smart TV and LG Smart TV. Samsung Smart TV and LG Smart TV. Android TV and compatible Android TV Box devices. Exact compatibility may depend on TV model, operating-system version, and media-format support. No. Use Velox Player for Android TV on Android TV and Android TV Box devices. Lumi Live is intended for supported Samsung Smart TV and LG Smart TV devices. Yes. Velox Plus supports compatible LG Smart TV devices as well as Samsung Smart TV devices. Exact compatibility may depend on the TV model and operating-system version. Application availability may depend on your TV model, operating-system version, country or region, and the current availability of the application in the Samsung or LG app store. If the application does not appear in search results, your device or region may not currently be supported. Where supported by the selected application, channels can be added to Favorites for faster access. Available features may differ slightly between Lumi Live, Velox Plus, and Velox Player for Android TV. Where supported, channel or content search can be used to navigate large IPTV playlists more easily. Feature availability may vary depending on the player version and platform. Lumi Live can display supported VOD content when it is available from the user’s IPTV source. The availability of movies, series, categories, descriptions, posters, and episodes depends entirely on the IPTV provider and the data supplied by that source. Lumi Live does not provide its own VOD library. Different TV platforms use different operating systems, media engines, codecs, and playback capabilities. A stream that works on one television or device may not necessarily be compatible with another. Possible causes include: Buffering is usually related to the stream source, network connection, IPTV provider, or internet route between the provider and your television. Check: The player cannot improve the quality of an unstable or overloaded IPTV source. There is no single required speed because bandwidth depends on the quality and bitrate of the stream. As a general rule: Connection stability is often more important than maximum advertised internet speed. Yes. However, for high-bitrate IPTV streams, a stable Ethernet connection or strong 5 GHz Wi-Fi connection can provide better reliability. Poor wireless coverage can cause buffering even when your internet connection itself is fast. Check the following: If the source itself is unavailable, the application will not be able to load it. We can help identify whether a problem appears to be related to the player. However, we cannot repair, replace, or modify streams operated by third-party IPTV providers. Problems with unavailable channels, server capacity, subscriptions, channel packages, or stream quality must be resolved by the IPTV provider. No in-app advertisements are displayed in the supported TV player applications. The applications are designed to remain lightweight and focused on TV playback. They do not require unnecessary background processes or permissions unrelated to their normal player functionality. No. Your playlist is not published as public content simply because it is used with the application. Playlist and device information is handled only as required for operation of the player and related services, subject to our Privacy Policy. If you experience a problem, first check whether: If the problem appears to be specific to the application, contact our support team and include: Please do not send IPTV account passwords or other sensitive credentials unless specifically required for troubleshooting through an approved support channel.
Lumi Live
Velox Plus
Velox Player