Privacy Policy – Lumi Live, Velox Plus and Velox Player
We respect the privacy of users of Lumi Live, Velox Plus, and Velox Player for Android TV.
This Privacy Policy explains what information may be processed when you use our TV player applications and related services.
Information We May Process
Depending on the application and features used, we may process limited technical and configuration information, including:
- Device identifiers required for application activation and device recognition
- Activation codes generated or entered during the activation process
- IPTV playlist URLs provided by the user
- EPG / XMLTV URLs provided by the user
- Application version and basic technical information required for compatibility, maintenance, and troubleshooting
- Purchase or activation status when a paid activation or subscription is used
We do not require users to provide IPTV account passwords unless specifically needed for a user-requested support process.
How This Information Is Used
Information is processed only as necessary to:
- Activate and recognize supported devices
- Provide user-requested application functionality
- Load and manage user-configured IPTV and EPG sources
- Verify activation or purchase status
- Maintain application compatibility and service reliability
- Diagnose technical problems when support is requested
- Protect the service against misuse or unauthorized activation
IPTV Content and User-Provided Sources
Lumi Live, Velox Plus, and Velox Player do not provide, host, sell, or distribute TV channels, movies, series, IPTV subscriptions, or other media content.
All IPTV playlists, EPG sources, and media content accessed through the applications are provided or configured by the user.
Users are responsible for ensuring that they have the legal right to access and use any IPTV service, playlist, or media content added to the applications.
Data Sharing
We do not sell users’ personal information.
Information may be shared only when necessary for the operation of the service, including with trusted service providers such as payment processors, hosting providers, or infrastructure providers.
Payment processors may process information required to complete and verify purchases. Payment card details are handled by the relevant payment provider and are not intended to be stored directly by the TV player applications.
Information may also be disclosed when required by applicable law or a valid legal request.
Advertising and Tracking
Our supported TV player applications do not display in-app advertisements.
We do not use application data to create advertising profiles or track viewing behavior for targeted advertising.
Data Security
We take reasonable technical and organizational measures to protect information used by our applications and related services.
However, no internet-connected system can guarantee absolute security.
Users should protect their IPTV credentials and should not share private playlist URLs or account credentials with unauthorized persons.
Data Retention
Technical, activation, and configuration information is retained only for as long as reasonably necessary to provide the relevant service, maintain device activation, meet operational requirements, resolve disputes, or comply with legal obligations.
Information that is no longer required may be deleted or anonymized where appropriate.
Third-Party Services and Content Providers
The applications may connect to services or content sources selected by the user.
We are not responsible for the privacy practices, security, availability, or content of third-party IPTV providers or other external services.
Users should review the privacy policies and terms of their own IPTV or content providers.
Children’s Privacy
Our applications are not specifically directed at children and are intended to be used as general TV media players.
We do not knowingly collect personal information from children for advertising or profiling purposes.
Changes to This Privacy Policy
We may update this Privacy Policy when our applications, services, legal requirements, or data-processing practices change.
The current version published on our website will apply from the date it is posted.
Contact
If you have questions about this Privacy Policy or the handling of information related to our applications, please contact: